Shipping

Shipment processing time 

All orders are processed within 1-3 business days of payment of order. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

UK shipping rates & delivery estimates

We offer free delivery on all orders in the UK. Our delivery options are as follows:

Worldwide shipping

We do not currently ship The Grounding Hub products to countries outside the UK.

Delivery Terms

1. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

2. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

3. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

4. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

5. Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.